HRHeadStart #69: Generative AI in HR; Managing Your Manager

The Talent Agenda

Generative AI (primer here for those not up to speed yet) has taken the world by storm. It has the potential to change the way we work, communicate and innovate. It can rewire jobs and create new forms of competitive advantage. However, as organizations contemplate how best to leverage these technologies, there are several open questions.

From a broader organization perspective, we need to think about:

• Potential: What are the use cases where these technologies can yield significant gains to the business?

• People: How might the organization structure, workforce skills/mix/size change to adopt these technologies effectively?

• Policies: Considering how new this space is, what policies and guardrails are needed to mitigate risks?

Check out this BCG article to dive deeper into this topic.

Taking this further, we might want to consider how can Generative AI be applied in HR. HR’s underlying dataset tends to be a mix of quantitative and text-based data. This “mixed data” makes it inherently hard to conduct analysis and develop insights, but this is where Generative AI can help tremendously. The applications could range from creating job descriptions, competency frameworks, onboarding tools, career guides, learning content, analyzing pay data, individual coaching to knowledge management and much more. Explore some early thinking on deploying these technologies in HR here.

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Working Better

More often than not, we are thinking about things that our managers should do to help us succeed or grow in our careers. That requires strong two-way trusting relationships. A simple way to build trust with your manager is to flip the conversation from “what you are doing for me?” to “what can I do for you?” It sometimes helps to have explicit conversation about where they are most focused and how you could support those goals. The reframing might sound like, “I want to understand what is going to make you and our team successful and that I’m making the right contributions. What are the top 1-2 goals you are focused on right now? How can I team up and support you?”

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Tiny Thought

“Strive not to be a success, but rather to be of value.” ~ Albert Einstein